1X says it pre-sold 10,000 home robots in five days; a year later, no deliveries were announced
A year after 10,000 pre-orders at a refundable $200 each, we found no announced delivery of the $20,000 robot to a paying customer.
On 28 October 2025, 1X Technologies opened pre-orders for NEO, a humanoid robot meant to do household chores. It costs $20,000, or $499 a month on a subscription that ships later. 1X says it booked its whole first year of production, 10,000 robots, in five days. Deliveries were promised in 2026, mainly in the US, with other countries from 2027.
In April 2026, 1X opened a factory in Hayward, California. It aims for 10,000 NEOs a year, then more than 100,000 a year by the end of 2027. It said the first robots would go to its own staff to test at home, and that some customers would get theirs in 2026 and others later. As of 9 November 2026 we found no announced delivery to a paying customer. 1X’s order page still said only that US deliveries start in 2026.
NEO depends on people for now. Owners can book a “1X Expert”, an employee who steers the robot remotely through chores it does not know yet. In The Wall Street Journal’s hands-on preview at launch, the robot was fully teleoperated (controlled by a person), nearly toppled while closing a dishwasher and took two minutes to fold a shirt, according to Gizmodo’s summary.
What it means
As far as we could find, people who put down a deposit are still waiting, and a robot that arrives will at first need a remote 1X employee for chores it hasn’t learned. The 10,000 pre-orders show interest at a refundable $200 each, not that NEO can do housework on its own.
Caveats
- The sell-out claim is 1X’s own. Pre-orders need only a $200 refundable deposit, so they are not the same as sales.
- “No deliveries” is based on our search and on third-party trackers. 1X may deliver robots without announcing it.
- During remote sessions 1X staff see inside the home through NEO’s cameras. Owners can block rooms and blur faces, but the footage is used as training data.
- The Wall Street Journal’s preview was one session at launch, a year before planned deliveries. 1X says NEO learns from Expert sessions, but we found no published success rates.